REFUND & RETURN POLICY
Last Updated: September 29, 2026
Thank you for shopping at Kankana Jewellery. We take immense pride in our premium, handcrafted 24k gold-plated jewelry pieces. If you are not entirely satisfied with your purchase, we are here to help.
1. General Return Eligibility & Timelines
Customers can request a return or exchange within 7 days from the date of order delivery. To be eligible for a return, the jewelry piece must be completely unused, unworn, and in the exact same condition that you received it in its original box.
2. Mandatory Unboxing Video Rule (Crucial for Approval)
Because our jewelry collections feature delicate, hand-sculpted artisan craftsmanship, we strictly require a continuous, unedited unboxing video to approve claims for items arriving broken or missing parts. The video must show the package seal being broken for the first time. Claims submitted without this video will be rejected.
3. Non-Returnable & Non-Exchangeable Items
We cannot accept returns, replacements, or provide refunds for customized jewelry pieces made to user measurements, or items showing signs of physical wear, chemical exposure (perfumes, water, sweat), or deliberate alteration.
4. The Refund Processing Matrix
Approved refunds will be processed automatically back to your original method of payment via PayU India. Please allow 5 to 7 business days for the credited amount to reflect in your account statement, depending on standard banking cycles.
5. Return Shipping & Handling Costs
If an item arrives damaged or incorrect from our end (verified by your video), Kankana Jewellery covers the pick-up costs. For standard color choice exchanges, the customer is responsible for paying the shipping costs for returning the item.